Free review audit
Paste your med spa's public reviews. The audit scores each clause, groups complaints by operational problem, and shows the three to fix first. It runs in your browser: the review text is not sent anywhere.
Reviews
Public reviews only. Do not paste patient records or anything a patient told you privately.
Put the star rating first if you have it, like 2|Waited an hour past my appointment. Up to 500 reviews.
Needs a column named review, text or comment. A rating or stars column is optional.
Your report
Paste reviews or load the example reviews, then run the audit. The report appears here.
Turn this into a fix plan
Send the summary to Marcen Health and we reply with a short fix plan: what to set up first and the fixed price for each fix.
We receive the practice name, the review count, the share of negative reviews and the top issues. Not the review text. Privacy notice
Sentiment model: distilbert-base-multilingual-cased-sentiments-student (Apache-2.0), run in your browser with Transformers.js. Star ratings decide the overall tone of a review. Themes are found by keyword, so treat the report as a starting point, not a verdict.